Refund policy

MILLA & ROXY - POLICIES & TERMS

Professional policies for USA e-commerce business protection

RETURN & REFUND POLICY

Effective Date: January 1, 2026

Return Eligibility

At Milla & Roxy, we want you to be completely satisfied with your purchase. We offer returns within 30 days of receiving your order. To be eligible for a return, your item must meet the following conditions:

• Item must be unworn, unwashed, and unused

• Original tags and packaging must be intact

• Receipt or proof of purchase required

• Item must be returned within 30 days of delivery

• Items cannot show signs of wear, water damage, or alteration

Non-Returnable Items

The following items cannot be returned or refunded:

• Sale or clearance items

• Custom or personalized items

• Damaged items due to customer negligence

How to Request a Return

To initiate a return:

1. Contact us at orders@millandroxy.com with your order number

2. Provide details and reason for return

3. Wait for approval (usually within 24-48 hours)

4. Pack item securely and include your order number

Refund Process

Once we receive and inspect your return:

• If approved: We will issue a store credit refund to your account within 5-7 business days

• Store credit can be used for future purchases on millandroxy.com

• Original shipping fees are non-refundable

• Return shipping is the customer's responsibility

Damaged or Defective Items

If you receive a damaged, defective, or incorrect item, please contact us immediately at orders@millandroxy.com with photos. We will:

• Review the claim within 24 hours

• Provide a return label if claim is approved

• Issue a replacement or store credit